Total control, smarter conversations

Scalable chatbot management without compromise on your control.

Gen Studio provides AI you can trust, prioritizing policy compliance and data security. Designed to meet strict regulatory standards, it empowers organizations to integrate AI confidently while maintaining full control and oversight.

Choose the AI solution that fits your needs

Whether you need the flexibility of generative AI or the reliability of traditional AI, we have solutions that meet your organization’s needs.

A conversation in the Legacy Studio chatbot. The user asks, "Am I eligible for the new Medicare Advantage program?" The chatbot replies, "Please refer to the Medicare Advantage eligibility page," with a hyperlink on the phrase "Medicare Advantage eligibility page."

Conventional AI

Response quality

Consistent and predictable responses based on predefined scripts. Ideal for simple, repetitive tasks.

Knowledge base updates

Updates are entered manually, ensuring all new information is reviewed before publication.‍

Oversight and control

Strong control over responses, which is ideal for maintaining compliance with regulations.

User experience

Fast and reliable, making it ideal for efficiency-focused interactions.

A conversation in the Gen Studio chatbot. The user asks, "Am I eligible for the new Medicare Advantage program?". The chatbot replies, "To qualify for Medicare Advantage, you must be enrolled in Medicare Part A and B and meet specific criteria based on your health and age. Would you like me to check your eligibility based on your age and current enrollment status?"

Generative AI

Response quality

Dynamic, context-aware responses, making interactions more natural and personalized, especially for complex queries.

Knowledge base updates

Keeps responses current by syncing real-time information from external sources to update the knowledge base.

Oversight and control

Advanced oversight tools, such as approval workflows and easy response overrides, offering greater flexibility while ensuring compliance.

User experience

Enhances user satisfaction and builds stronger connections through natural conversations.

AI chatbot aligned with the highest standards

Our human-in-the-loop approach provides continuous oversight, ensuring every interaction aligns perfectly with your organization's standards and policies.

Our widget prioritizes inclusivity, offering customizable font sizes, optimized color contrast, and screen reader compatibility, ensuring accessibility for all users.

Gen Studio provides quick, precise responses customized for your audience, ensuring clear and relevant information in every interaction.

Track key metrics like user satisfaction and engagement to make data-driven decisions that improve chatbot performance and user experience.

Built to put you in control

Take full control over conversations—ensuring precise, compliant, and reliable interactions at every step.

Get accurate and consistent responses.

Adjust chatbot answers to match your needs, follow policies, and save time. Approve or edit in natural language to keep interactions clear and reliable.

Mobile screen showing the chatbot interface. The chatbot greets the user with a message: "Hi there! I’m your virtual assistant, ready to help you with anything you need. How can I assist you today?"

Gain full control over chatbot interactions.

Choose which responses need approval and which can be published automatically.

Chatbot management interface displaying options to either publish a response automatically or route it for team review, emphasizing user control over how chatbot replies are approved and managed.Chatbot management interface displaying options to either publish a response automatically or route it for team review, emphasizing user control over how chatbot replies are approved and managed.

Save time and improve workflow.

Organize conversations by topics and customizing grouping to match needs of your organization.

Serve more citizens, effortlessly.

Manage higher volumes, streamline operations, and adapt to evolving requirements without compromising performance.

Headshot of a person who this quote is attributed to.

Emma Carver

Head of Digital Strategy

“Managing chatbot content for a team of 50+ people used to take hours every week. Now, with Gen Studio, updates are automatic, saving us time and ensuring the content stays accurate and up-to-date effortlessly.”

Empower your chatbot with reliable knowledge

Build a knowledge base from documents, links, and more—keeping your chatbot up-to-date with relevant information.

Keep your infromation always current.

Sync your chatbot with your website for automatic updates and quickly add documents or text to your knowledge base, ensuring your chatbot has the latest information at all times.

Visual showing a PDF file being added to a chatbot interface, indicating that documents can be uploaded to enhance the chatbot’s knowledge base and automatically update its content.

Simplify content management.

Centralize and update all your content in one place, making it easy to adjust and ensure your chatbot always provides accurate and relevant responses.

Interface showing a list of knowledge base sources, including a website link and uploaded documents like PDFs and Word files.
Headshot of a person who this quote is attributed to.

Robert Hayes

Content Strategist

“We struggled with maintaining control over the chatbot’s responses. Gen Studio made it easy for us to review and adjust responses as needed, ensuring consistency and accuracy without losing time or flexibility.”

Analytics built around your goals

Monitor chatbot performance with key metrics that reflect engagement trends, satisfaction rates, and more. Gen Studio’s analytics adapt to your organization’s unique needs, giving you the insights to drive improvement.

A visual showing positive feedback from different team members as chatbot performance improves.
A visual timeline showing positive feedback from different team members as chatbot performance improves.
Headshot of a person who this quote is attributed to.

Michael Torres

Community Outreach Manager

“Gen Studio has made it easier to track performance across departments by allowing us to set up custom metrics and reports, helping us prioritize areas for improvement.”

Everything you need for
seamless chatbot management

Team collaboration.

Invite team members to work together, improving communication and speeding decision-making.

Stay on brand.

Customize your chatbot with your brand’s colors, fonts, and logos.

Improve organization.

Manage conversations by sorting them into relevant topics, making it easier to track and access.

Ensure smooth interactions.

Set custom fallback actions when your chatbot doesn’t have an answer.

Secure collaboration made simple.

Manage team access to protect sensitive information while allowing collaboration.

Quick to launch.

Deploy your chatbot with minimal technical expertise for a quick start.

Engage more visitors with higher conversion rates

Gen Studio drives conversions with fast, relevant responses, boosting results by up to 90% compared to traditional systems.

up to

90%

Personalized interactions.

Custom responses tailored to each inquiry make every user experience feel relevant and unique.

Enhanced engagement.

Increase user engagement by up to 40% with Gen Studio’s interactive, personalized responses, keeping users engaged longer and building trust.

Line graph illustrating a 40% increase in user engagement, emphasizing the impact of Gen Studio’s personalized chatbot responses on long-term user interaction and trust.

System that saves time
and reduces costs

With Gen Studio, your chatbot evolves with every interaction, saving insights and refining responses for even smarter, more relevant engagements.

Reduce costs by up to 50%.

Gen Studio reduces manual oversight and error correction, offering up to 50% savings compared to traditional AI systems. Redirect those savings towards what truly matters!

Save hundreds of hours a month.

Gen Studio’s automated syncing and smart updates save the average administrator up to 20 hours monthly, streamlining workflows and freeing up valuable time.

Digital display showing 20 hours saved per month through Gen Studio’s automated updates and workflow optimization.Digital display showing 20 hours saved per month through Gen Studio’s automated updates and workflow optimization.

Prioritizing your data security

We safeguard your data with top-tier security measures, ensuring compliance and protection for sensitive information across all industries.

Globe illustration representing global data protection. Labels highlight core security principles: transparency, access control, and compliance standards — emphasizing a secure and trustworthy system.

See Gen Studio in action

Discover how our chatbot solutions solve real-world challenges.

Customize your chatbot's appearance and tone

Personalize your chatbot's look and feel to align with your brand identity.

Interface mockup showing chatbot customization options, including color selection, logo upload, and font choices—illustrating how users can personalize the chatbot’s visual style to match their brand.

Simulate and optimize conversations

Test your chatbot’s performance in various scenarios with the Playground feature.

Interface mockup demonstrating a chatbot testing feature.

Fine-tune chatbot responses with overrides

Enhance chatbot interactions by using the override feature to modify and approve responses.

Interface mockup showing a chatbot override editor with options to type a new override, preview it, approve it, or delete it—illustrating how users can fine-tune chatbot replies before publishing.

Talk to one of our experts

Our team can answer any questions you have about Gen Studio.